FAQs

Once order is placed on the website, you will receive a Welcome email followed by an email from the Shipping company with Order Tracking link.

Email us at info@smartrskin.com to cancel your order. Once an order has shipped, it isn't possible to cancel it.

Please contact the SmartrSkin customer service team at info@smartrskin.com. As long as your order hasn't shipped, it may be possible to change it. Once an order has shipped, though, changes to your order can't be made.

Once a package leaves our warehouse, delivery time is generally out of our control. As long as the information provided for shipping was accurate, your order should take 3-4 business days for regular shipping options in USA. Orders may also be delayed if credit, shipment info, shipment address or other information provided with your order is either incomplete or questionable. SmartrSkin reserves the right to not sell, ship or deliver any orders that it deems questionable, for any reason, including orders placed from locations or (ZIP codes) we deem to be fraud- or risk-prevalent. We also reserve the right to not sell, ship or deliver any orders/items that are intentionally or accidentally incorrectly priced by our staff and/or displayed for purchase.

If an item or item purchased is backordered, it means we don't currently have it in stock, but we will have it in stock within a few days. If any one product in your order is backordered, it will ship separately from the rest of your order.

Arrival times for orders will vary based on shipping method, location and shipping provider. Generally, normal ground delivery for U.S. domestic orders takes place 3-4 business days, unless an expedited shipping method is selected and paid for during the payment process.

If expedite delivery is available at your location, you will see an option for it at checkout.

Please check the link provided for the shipping provider to determine the location/status of your package. If the status shows that the product has been delivered, but you do not have it, please do the following: Check with a neighbor to see if your package was left with them. Check with the shipping provider and file a claim if the product is shown to have been delivered, but you did not receive it. These two methods of inquiry usually remedy a “lost order” problem. It's assumed by SmartrSkin that all customers will provide a safe location for us/our shipping providers to ship a product/package to, without the need for insurance or signature. If you believe that insurance and/or signature delivery is needed for delivery to your location, please choose a more secure shipping option at checkout. SmartrSkin is not responsible for lost orders, whether they are signed for by you or not. If you have any questions, feel free to contact our customer service department at info@smartrskin.com

Usually, the missing item or items are backordered. You will receive these items separately, at a later date. If you do not receive these items within two weeks, feel free to contact our expert customer service department at info@smartrskin.com

It's very unusual, but rarely a product will arrive damaged or defective in some form. Please feel free to contact our expert customer service department at info@smartrskin.com. We will ship you a new product along with a return envelope to ship us back the defective/damaged product.

Usually, a signature isn't required for standard package delivery. In some cases, though, a signature may be required. A delivery company driver may also decide to require a signature at his or her sole discretion.

To request a return or exchange, you'll need to e-mail us at info@smartrskin.com with information your order number and your reason for return. Please visit Returns/Refunds page for more information.

Once a return is received by our warehouse personnel, it typically takes three to five business days for a credit to reach your account or credit card.

We accept all major forms of payment by credit, including Master Card, Visa, American Express and Discover. Paypal is also accepted. Simply select your chosen option at checkout.

We follow the latest standards of protection for the acceptance of online credit card information. We care about your data, as if it was our own. So, we make every effort to protect your information through proper operational standards and an ongoing review of our electronic security measures, processes and procedures.

Yes, all debit transactions require a “hold” on your funds. This means it will not be available to you once your order is processed. Once processed, the funds will be withdrawn and the “hold” status will be deleted or voided.

Currently, we do not accept Cashier’s checks or Money orders, but we will be adding on payment options with time.

No

No

Yes, for the State of Florida and any other state or government entity that might require it.

It means we don't have your product in stock. Generally, items can be restocked within a few days. Your item/items will ship when we receive them in our stock for re-distribution to you.

A cookie is a very small amount of data that's sent to your computer's Internet browser. This data is held on your computer's hard drive. If allowed by your computer's browser, these cookies allow websites to collect anonymous information. This information allows online stores to better support your needs, like the ability to add products to your own individual cart or to access your account information.

Please email us at info@smartrskin.com with the error information and we will fix it for you as soon as possible.

PayPal is a popular form of online payment that allows for secured/guaranteed transactions and purchases. When using PayPal, you don't have to disclose your credit card information to SmartrSkin or any other provider.

Go to: www.paypal.com

Simply select it as a form of payment in the shopping cart.

PayPal withdraws money from your PayPal account immediately after your purchase. You must fund your PayPal account before a transaction can take place.

Immediately

Go to: www.paypal.com